We at handloompride.com strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy subject to the following terms and conditions:

1. **Eligibility for Return:** 
– Returns are only accepted for products that are damaged, soiled, or have manufacturing defects. 
– Any such issues must be reported to our support team within the specified timeframe mentioned in the table below.
– Proof of the damage or defect, in the form of clear images, must be provided via email or WhatsApp to initiate the return process.

2. **Return Procedure:**
– Contact our support team via email or WhatsApp to report the issue and initiate the return process.
– Provide clear images showing the damage or defect along with your order details for verification.
– Our support team will guide you through the return process and provide further instructions.

3. **Timeframe for Return Notification:**

Category	Returns Window, Conditions(If any)
Mundu/Dhoti	3 days after the package is delivered
Premium Dhoti	48 hours after the package is delivered
Wedding Dhoti	48 hours after the package is delivered
Saree	48 hours after the package is delivered
Wedding Saree	24 hours after the package is delivered
Set Mundu/Mundum Neriyathum	48 hours after the package is delivered

Printed Saree

48 hours after the package is delivered Hand printed Saree might have some negligible printing errors or defects.

4. **Condition of Returned Items:**
– Returned items must be unused, unworn, unwashed, and in their original packaging with all tags intact.
– Items returned in a condition that does not meet the above criteria may not be eligible for a refund or exchange.

5. **Refund or Exchange:**
– Upon receiving and verifying the returned item, we will process a refund or exchange as per your preference.
– Refunds will be issued to the original payment method used for the purchase.
– Exchanges are subject to product availability.

6. **Non-Returnable Items:**
– Certain items such as personalized items, and items marked as non-returnable are not eligible for return.

7. **Return Shipping:**
– Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

8. **Cancellation of Return Request:**
– Once a return request is initiated and processed, it cannot be canceled.

9. **Contact Information:**
– For any inquiries or assistance regarding returns, please contact our support team at [email protected] or 8089319399.

Please ensure to carefully review our return policy before making a purchase. We are committed to providing you with the best possible shopping experience and will do our utmost to address any concerns promptly and efficiently. Thank you for shopping with us!